Welcome to DCHME

With over 30 years of working within the Automotive Industry in a variety of roles at both dealer and manufacturer levels which I believe gives me a unique view. In the last 11 years I have delivered customer-centric strategies that enhance the value and relevance of brand and products. I hold credentials and have won awards that demonstrate my expertise and commitment to the field of customer experience.

My mission is to harness the voice of the customer using real-time feedback and insight, and to consult, evaluate, and recommend solutions that build stronger relationships that help deliver commercial return. I leverage technology to capture and analyse customer data and empower individuals and dealers to be agile and responsive to customer needs and expectations. I am a strategic change leader who is not afraid to challenge the status quo and adopt innovative ideas to achieve tangible results. I have won several awards and recognition for my customer experience initiatives.
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How i can help

Customer Experience

Helping you make customer-centric excellence the heartbeat of your business. Using feedback, not just scores to make positive changes and add value to your business as well as improving your customers perception.

Process Design

Process design is a method your company can use to understand its processes and how to improve them. In a fast-changing environment it's important to change if change is required. This is vital if your company wants to expand or reach new customers with efficient operations.

Customer Journey Mapping

Understanding all the customer interactions with your company. Removal of friction and making it easier for customers to do business with your company. Mapping the journey from a customer’s perspective does not need to be complicated and have a direct effect on sales.

DCHME MOBILE

Consultancy

In partnership with you and helping your company as a trusted advisor. Understanding your company’s needs, how you work and helping to find the solutions that are unique to your business.

Customer Retention

I can help you understand your company's ability to turn customers into repeat buyers and prevent them from switching to a competitor. Customer retention indicates whether your product and the quality of your service meet your existing customers expectations.

Employee Experience

Working directly with you & your team to understand employee engagement, creating a great working environment to enhance customer experience, improve staff retention, and increase profitability. My tailored approach ensures that employees feel valued & motivated, driving overall organisational success.

Transform your dealership's customer journey into an unforgettable experience that drives loyalty and growth

David Hart

David Hart Automotive Consultant

Leverage my Consulting Services and thrive.

Leverage my consulting services and thrive by unlocking unparalleled expertise and innovative solutions tailored to your unique business needs. With a proven track record of driving growth and enhancing operational efficiency, I am dedicated to helping you navigate challenges and seize opportunities in today’s competitive market.

My comprehensive approach ensures sustainable success and lasting impact. Partner with me to transform your vision into reality and propel your organisation to new heights of excellence

Previous Projects

Latest Works

New All-Electric Ford Explorer Training Event

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Aftersales Challenges Research Project 

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Judging at the UK CXA Awards

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Contact Us

This is your opportunity to work with an award-winning customer experience consultant who has a passion for helping businesses embrace and succeed. 

Drop me a message and let’s talk through your project. 

Registered Office

27 Old Gloucester Street, London, England, WC1N 3AX

DCHME Limited
Email: info@dchme.co.uk
Mobile: 07920 211076
Office: 0203 9879279

 

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Very best opinions

What Clients Say

"David is an enthusiastic and knowledgeable customer experience manager. With bags of energy and ideas to make the customer journey even better. David brings some fun and strategic thinking to any CX team! "
Ralph Cadman
DEKRA
“David has been a client for a few years now. He is an absolute gent and a pleasure to work with. He brings personality and a pragmatism that makes working with him enjoyable which when coupled with his expertise also meant we have delivered some great work together. I highly recommend him .”
Jamie Thorpe
Ipsos UK
“David managed a very complex integration and had a very strong understanding of MarTech and the processes required to make key changes. I would recommend David to any organisation that really wants someone who can make a big impact.”
Craig Fenner
Feefo
“I always look forward to talking to David. He is very passionate about supporting his dealer network and delivering a continuously improving experience for customers. He is the voice of the customer and has an extensive knowledge of the building blocks of great customer strategy. A warm and caring man, he has a knack of making people smile by sharing his energy. ”
Michael Elders
The Institute of Customer Service
“Working with David for over two years was an absolute pleasure. He is a consummate professional and an expert in the world of customer experience. He was always open to new ideas and how he could leverage the best possible journey for the customer. Above all he is a genuine person who is good fun which always makes work more enjoyable.”
Chaz Janczur
Feefo
“David is really dedicated to customer experience management and has years of great experience leading his team to achieve impactful results in CX. He is a very thoughtful leader who respects, values, and supports his team and his business partners."
Zijun MI
Medallia
“David's commitment to driving improvements in the customer experience combined with his first-rate knowledge of the automotive sector, and his ability to obtain meaningful insight from complex data, make him a formidable presence in his industry. Highly recommended indeed.”
Anthony Gaskell
Reputation
“I have always enjoyed working with David due to his ability to embrace new ideas and drive them on to help improve the Kia network. Testament to David's ability is the amount of projects he has been involved in that have gone on to win industry awards for Kia. ”
Harry Bott
Mediahawk
“David is a well versed and experienced professional, with outstanding knowledge of the automotive industry, particularly in the areas of customer experience and immersive technologies. He is dynamic and inspiring, with a keen eye for detail, and a forward-thinking approach to innovative solutions.”
James Wilson
The Experience Studio